Collective Alternative (CA), a full-service marketing, public relations and advertising agency located in Indianapolis, Indiana is seeking an Account Manager to serve as part of a dynamic, creative and collaborative team. Established in 2008, we specialize in creating comprehensive grassroots marketing strategies for small-to-medium-sized local businesses with a commitment to creating meaningful relationships and delivering valuable results. We serve a client base that spans a wide range of industries, including healthcare, medical equipment, real estate, finance, education and more. Our office is located in the buzzing area of Fort Benjamin Harrison, surrounded by a beautiful state park, great local restaurants, historic relevance and thriving local businesses. At CA, we think creatively, work passionately and are ready to welcome a talented, driven and forward-thinking individual to our team!
Job Overview:
We’re growing! And we’re looking for an experienced Account Manager to join our team! As our Account Manager, you will serve as the liaison between our clients and our agency team. You will be responsible for maintaining day-to-day contact with clients to manage expectations, solve problems and ensure all client objectives are understood and met. Our Account Managers are always in the know of where projects stand and work closely with members of our creative teams. This role will focus heavily on collaboration, following direction and understanding the bigger picture while excelling at managing the details. You will be responsible for several client relationships and will be directly responsible for each project the client has in process.
Duties and Responsibilities:
- Direct and manage several client accounts and provide input on all account activity
- Serve as the main point of contact for clients and as liaison between client and agency team, gathering and disseminating necessary information to both parties
- Responsible for ensuring timely deliverables and successful completion of projects, consistently meeting client needs and objectives
- Responsible for ensuring all deliverables align with client’s set strategy
- Support Strategist in creation and development of overall client strategy, identifying objectives, tactics, target audiences and assisting with budget and resource planning
- Manage Traffic Manager on assigned accounts and clearly communicate priorities, expectations and needs across departments and with all employees
- Manage challenging client requests, maintain excellent relationships and resolve conflicts
- Understand and direct overall strategy of clients, determining priorities and uncovering additional/future opportunities for clients
- Work with a dynamic team of creative thinkers in fast-paced agency
Requirements:
- Bachelor’s degree in marketing, sales, communications, business, or related field strongly preferred
- 3-5 years professional experience
- Demonstrable ability to communicate, present and influence clients and colleagues
- Proven ability to successfully manage multiple projects at once and react quickly to changing demands and environments
- Excellent customer service skills and good business acumen
- Strong interpersonal and communication skills
- Desire to work in fast-paced, forward-thinking work environment
- Must be reliable, deadline-driven, and willing to simultaneously consider the needs of the client and agency’s bottom line
- Must have ability to manage time, prioritize tasks and work under pressure/own initiative
- Personal alignment with CA core values: Transparency, Integrity, Initiative, Accountability, Partnership and Relationships
- Harbor a deep affinity for dogs (or at least a willingness to tolerate them)
